What types of skincare products do you offer?

Glow & Go provides a curated selection of skincare products designed to enhance natural beauty. Our offerings include multi-purpose formulas such as sun defense products and serums aimed at improving skin radiance. All products cater to various skin types, ensuring a broad appeal.

How do I determine which product is right for my skin type?

To select the appropriate product, it is essential to consider your skin type—whether it is oily, dry, combination, or sensitive. Each product description on our website includes specific information regarding its suitability for different skin types, allowing you to make an informed decision.

What is your return policy?

We have a 3-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. You will also need the receipt or proof of purchase. For more details on the return process, please refer to our return policy section.

How long does shipping take?

Shipping typically takes 2-3 working days. This timeframe may vary based on your location and the shipping method selected at checkout.

Can I exchange a product?

Exchanges can be facilitated by returning the item you wish to exchange. Once the return is accepted, you may proceed with a separate purchase for the new item. This method ensures a smooth transaction and prompt delivery of your desired product.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to rectify the situation.

Are there any items that cannot be returned?

Certain items, such as personal care goods, custom products, and sale items, are non-returnable. For a complete list of exceptions, please refer to our return policy. If you have questions about a specific item, do not hesitate to reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.